IT Support and Help Desk Training | IT HelpDesk Course

$200.00

Learning about IT Help Desk, IT Support Engineer, System Administrator roles, and developing IT troubleshooting skills is essential for a successful career in information technology

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This video course is designed to help individuals who aspire to advance their careers in Information Technology by providing a solid foundation in various IT domains. Here’s an overview of the key points mentioned in the provided text:

1. Aspiring IT Specialist:

  • The course is tailored for those who aim to become IT specialists or advance their existing IT careers.
  • It emphasizes the importance of starting from the basics to build a strong foundation in information technology.

2. Fundamental IT Knowledge:

  • To excel in the IT field, you need to master the fundamentals, including computer architecture and functionality.
  • Learning how to install operating systems, such as Windows, on computers is a crucial part of your IT journey.

3. Facilitating Communication:

  • Understanding how computers communicate with each other and with network components is a fundamental skill for an IT specialist.
  • This knowledge is essential for managing and troubleshooting network-related issues.

4. Effective Management:

  • Managing computers and IT systems effectively is a core aspect of an IT specialist’s role.
  • This includes tasks such as configuring systems, maintaining hardware and software, and ensuring efficient operation.

5. Troubleshooting Skills:

  • Learning to diagnose and resolve hardware-related issues is a critical skill.
  • Acquiring the ability to troubleshoot common computer problems is essential for IT professionals.

6. User Management and Active Directory:

  • Managing users within a network is a key responsibility for IT specialists.
  • This involves handling user accounts, permissions, passwords, and access through tools like Active Directory.

The course aims to provide practical training and hands-on experience, allowing learners to build their IT skills through real-world applications. The foundation of a successful IT career starts with mastering the basics and progressively advancing your knowledge and expertise in various IT domains. This course will guide you through these foundational principles and practical skills.

 

Course content:

1. Introduction:

  • Comprising three lectures and lasting for approximately 12 minutes.
  • Likely provides an overview of the course’s objectives and the importance of building a strong foundation in IT.

2. Configure Your Home Lab:

  • A single lecture with a duration of about 6 minutes.
  • Covers setting up a home lab, possibly using virtualization, to create a test environment for practical exercises.

3. Installing Operating System:

  • Consists of three lectures totaling around 27 minutes.
  • Focuses on the installation of operating systems, potentially including Windows, on computing devices.

4. Network Management:

  • Comprising six lectures with a duration of approximately 42 minutes.
  • Likely explores the essentials of network configuration, setup, and management in IT environments.

5. Active Directory:

  • Consists of eight lectures lasting about 38 minutes in total.
  • Delves into Active Directory, an essential component for user and resource management in Windows environments.

6. Group Policy:

  • Comprising three lectures with a duration of around 24 minutes.
  • Likely covers the role of Group Policy in managing user and computer settings within organizations.

7. Using Windows 11 & Windows 10:

  • Consists of six lectures totaling about 39 minutes.
  • Focuses on working with Windows operating systems, including Windows 11 and Windows 10.

8. Remote Connection:

  • Comprising four lectures with a duration of approximately 29 minutes.
  • Likely covers remote connections and their significance in accessing and managing remote systems in IT environments.

9. Troubleshooting Computer Problems:

  • Consists of six lectures lasting around 33 minutes.
  • Focuses on developing troubleshooting skills to diagnose and resolve common hardware and software issues.

Each section of the course is designed to provide practical training and hands-on experience, allowing learners to gain real-world expertise in various IT domains. By following the course structure and actively participating in practical exercises, individuals can establish a strong foundation for their IT careers and advance their knowledge and skills in information technology.

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